Handling of Service-Level Agreements
Draft agreements perfectly. Avoid confusion. Fulfil terms.
Effective customer management
Make every engagement successful. Handle old and new clients efficiently. Manage complaints better to improve service.
Quick & Integrated Operations
Track everything. Optimize everything
Call center based efficient operations
Plan maintenance effectively. Ensure least disruption to service.y
Maximum resource utilization
Manage multi-site, multi-customer deployment of resources. Optimize and maximize resource usage.
On-time and accurate billing
Issue bills on time, accurately and in required format. Ensure profitability. Customize contracts for customers.
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Dusters Total Solutions Trusts Ramco
We went through almost all available options. RAMCO was the final choice because it gave a comfort level having done implementation in similar industries like ours. We had similar pain points of a large geographical spread, multiple bases, large spread, an annuity model of business etc. In our industry, we are on the pioneer side when it comes to automation. I have seen and heard other peers who have tried the usual big ERP suites and have given up midway. That is a reflection of both the vendor and the company side. Standardization of processes is important. Automation only sits upon a set of processes
- Brendon Pereira , VP, Corporate Planning and IT Dusters Total Solutions
